Privacy Policy — 788com

788com ("the Platform", "we", "us") is committed to handling personal data with care and transparency. This Privacy Policy applies to all users of the 788com website and mobile application, covering everything from the moment you land on the site through to account registration, deposits, betting activity, casino play, and withdrawals.

The policy is written in plain language so that Pakistani users can understand how their information is handled — not in legal language designed to obscure what is actually happening. If anything here is unclear, you can reach support at [email protected] and we will explain it.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which reference data handling in relevant contexts.

788com collects different categories of personal data depending on how you interact with the platform. The main categories are:

We collect only what is necessary for the stated purposes. We do not collect sensitive data categories (such as health information or political opinions) as part of normal platform operation. Verification documents are used solely to confirm identity and age — they are not used for any other commercial purpose.

If you use the 788com Android app, additional permissions may be requested (such as storage access for the app to function correctly). These permissions are listed in the app's permission request prompts and you are not required to grant them, though some features may not function without them.

Personal data collected by 788com is used for the following purposes:

• Account management — creating your account, verifying your identity and age, managing your login credentials, and maintaining your account balance and history.
• Payment processing — processing PKR deposits through JazzCash, Easypaisa, Raast, bank transfer, and card payments; processing withdrawal requests to your verified payment method.
• Platform operation — making betting markets, casino games, promotions, and all other platform features available to your account.
• Customer support — responding to queries, resolving disputes, investigating complaints, and providing account assistance.
• Security and fraud prevention — detecting and preventing unauthorised account access, identifying suspicious betting patterns, and preventing money laundering or bonus abuse.
• Compliance — fulfilling standard due diligence obligations, responding to lawful requests from authorities, and maintaining records as required.
• Responsible gaming — monitoring account activity to identify patterns associated with problem gambling, processing self-exclusion requests, and applying deposit limits or cooling-off periods.
• Communications — sending account-related notifications (verification requests, withdrawal confirmations, security alerts) and, where you have opted in, promotional communications about offers and new features.
• Platform improvement — analysing aggregated, anonymised usage data to understand which features are most used, how the site performs, and where improvements can be made.

Data is not used to build third-party advertising profiles, sold to marketing data brokers, or used for any purpose beyond what is described in this policy.

788com processes personal data on the following legal bases:

• Contract performance — processing necessary to operate your account, handle payments, and deliver the services you have signed up for.
• Legitimate interests — fraud prevention, security monitoring, and platform improvement activities where these do not override your privacy interests.
• Legal obligation — compliance with applicable laws, including identity verification and record-keeping obligations.
• Consent — where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time through your account settings or by contacting support.

788com does not sell your personal data. We share data only with the categories of third parties listed below and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast, and other payment service providers receive the transaction data required to process your deposits and withdrawals in PKR.
• Identity verification providers — third-party KYC (Know Your Customer) services that assist in verifying your identity and age during the account verification process.
• Game providers — casino and sportsbook game providers receive a session token and your account ID to deliver game content. They do not receive your full personal profile.
• IT and hosting providers — infrastructure partners who host platform data under contractual obligations that require them to maintain the same standards of data protection that 788com applies.
• Authorities — where required by law or in response to a court order or legitimate law enforcement request, we may disclose account and transaction data. We are not required to notify you before complying with such a request if doing so would compromise an investigation.

All third-party service providers who process data on behalf of 788com are required to handle that data in accordance with applicable data protection standards and are contractually prohibited from using it for their own purposes.

All financial transactions on 788com are conducted in PKR. When you deposit or withdraw funds, the payment data involved — your JazzCash account number, Easypaisa mobile number, bank account details, or card information — is handled with the following protections in place:

• Payment data is transmitted using encrypted connections (TLS/HTTPS) throughout the transaction process.
• Full card numbers are not stored on 788com servers. Card payment processing is handled by our payment service providers who are responsible for securing card data during and after transactions.
• Your payment method details are stored in tokenised or masked form in our systems so that we can verify that withdrawal requests are directed to a method that belongs to you.
• Transaction records (amounts, dates, payment method type, reference numbers) are retained for compliance and dispute resolution purposes.

788com uses cookies and similar technologies on the website and app. Cookies are small data files stored on your device that help the platform function properly and allow us to understand how the site is used.

The types of cookies used on 788com include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during a browsing session and security cookies that protect your account. These cannot be opted out of while using the platform.
• Functional cookies — remember your preferences such as language settings, preferred sports or games, and display options. Disabling these may reduce the personalised experience.
• Analytics cookies — collect anonymised data about how pages are used, which features are accessed most, and how long sessions typically last. This information is used to improve the platform. No personally identifiable information is included in analytics data.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect your ability to use certain features of the platform. The mobile app may use equivalent device identifiers for the same purposes described above.

788com retains personal data for as long as your account is active and for a defined period after account closure, depending on the category of data:

• Account and identity data — retained for the duration of the account relationship and for a minimum period after closure to meet standard due diligence obligations.
• Transaction records — retained for a minimum of five years after the transaction date for financial compliance purposes.
• Verification documents — retained for as long as legally required after the verification is completed.
• Support communications — retained for up to three years to assist with dispute resolution and quality improvement.
• Technical and device data — shorter retention periods apply; this data is typically anonymised or deleted within 12 months unless required for an active security investigation.

After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to an individual user.

788com implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• TLS encryption for all data transmitted between your device and the 788com platform.
• Password hashing — stored passwords are hashed using industry-standard algorithms and not stored in plain text.
• Access controls — internal access to personal data is restricted to staff who need it for their specific role, with access logs maintained.
• Two-factor authentication options for account login to reduce the risk of unauthorised account access.
• Regular security assessments to identify and address vulnerabilities in the platform infrastructure.

No system is completely immune to security incidents. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 788com will notify affected users as soon as reasonably practicable with details of what happened, what data was involved, and what steps are being taken to address it.

You also have a role in account security: use a strong, unique password for your 788com account, do not share your login credentials, and contact support immediately if you suspect your account has been compromised.

As a 788com user, you have the following rights regarding your personal data. To exercise any of these rights, contact support at [email protected] with your account details and the specific request.

During registration, users confirm that they are 18 years of age or older. Age verification is conducted as part of the account verification process, and accounts that cannot confirm the holder is a legal adult will be closed with any real-money balance returned to the depositing payment method.

If you believe a person under 18 has created an account on 788com using false information, please contact support immediately. Any data associated with a confirmed underage account will be deleted upon discovery, subject to any mandatory record-keeping obligations.

Account holders are responsible for ensuring that minors do not access the 788com platform through their devices, accounts, or login credentials.

This Privacy Policy may be updated from time to time. When material changes are made — changes that affect how your data is used in a significant way — we will notify active account holders through the contact details registered to their account or through a notice displayed on the platform.

The updated policy will be published on this page with the revised "last updated" date shown at the top of the document. Minor clarifications or formatting changes that do not affect how data is actually processed may be made without a separate notification.

Continued use of the 788com platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any change, you should stop using the platform and, if appropriate, request account closure — your real-money balance will be returned to your verified payment method per the standard account closure process.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your data has been handled, the support team is available 24/7 through the live chat feature on the platform and by email:

Data subject requests (access, erasure, portability, rectification) will be acknowledged within 5 business days and responded to within 30 days. If a request is complex or involves a large volume of data, we may extend this period by a further 30 days with prior notice.

For urgent security concerns — such as suspected unauthorised access to your account — use the live chat feature for the fastest response rather than email.