1. Home
  2. FAQ
Help Centre

788com FAQ — Your Questions Answered

Everything Pakistani players ask about accounts, PKR deposits, cricket betting, casino games, withdrawals, bonuses, and the mobile app — all in one place. If something isn't covered here, support is available around the clock via live chat.

Account & Registration Deposits & Withdrawals Betting & Casino App & Platform
Jump to a Topic
Account

Register & login
Deposits

PKR & payments
Withdrawals

Cash out process
Betting

Cricket & PSL
Casino

Games & live tables
Bonuses

Offers & terms
40+
FAQ Topics Covered
24/7
Live Chat Support
PKR
All Transactions in Rupees
6
FAQ Categories

Most questions Pakistani players have about 788com fall into a handful of areas — how to create and verify an account, how to deposit and withdraw money in PKR, how the cricket betting and PSL markets work, and what the bonus terms actually mean in practice. This FAQ page collects the most common ones across all those topics and gives you straightforward answers rather than making you dig through support tickets.

The answers here reflect how the platform actually works: PKR transactions, JazzCash and Easypaisa as standard deposit options, cricket as the primary sport, and a game lobby that includes slots, crash games, and live dealer tables. If your specific question isn't answered here, the 24/7 live chat on the platform is the fastest route to a direct answer from the support team.

Need immediate help? The live chat support team is available 24 hours a day, every day. They handle account queries, payment issues, and general platform questions — usually within a few minutes.
[email protected]

Email support is also available for non-urgent queries. Include your registered mobile number when writing in.

FAQ Categories
Account & Registration Deposits & Payments Withdrawals Sports Betting Casino & Games Bonuses & Promotions App & Platform Responsible Gaming
Account & Registration

Go to the Register page, enter your name, Pakistani mobile number (+92), email address, date of birth, and set a secure password. A one-time code will be sent to your mobile to verify the number. Once verified, your account is active and you can make your first deposit. The whole process takes under two minutes.

No. One account per person is strictly enforced. Duplicate accounts are closed when detected and any bonus balances associated with them are forfeited. If you've lost access to your existing account, use the account recovery option on the Login page or contact support directly — creating a second account is not the solution.

You must be 18 or older. Age is confirmed at registration via your date of birth and verified through your CNIC before withdrawals are processed. Any account found to belong to a person under 18 will be closed immediately with no exceptions, and the balance will be forfeited.

Click "Forgot Password?" on the login screen and enter your registered mobile number or email. A reset OTP or link is sent to you — follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to support with your CNIC to verify your identity before the details are updated.

Account locks are typically triggered by multiple failed login attempts, a pending identity verification requirement, or unusual activity flagged by the security system. Contact support via live chat with your registered details and CNIC. In most cases the issue is resolved quickly once your identity is confirmed. Do not attempt to create a new account — it will result in both being closed.
Deposits & Payments

788com supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR. Minimum deposit amounts vary by method and are shown in the cashier before you confirm. 788com does not charge deposit fees, although your payment provider may have their own charges.

JazzCash, Easypaisa, and Raast deposits are typically credited instantly or within a few minutes of confirmation. Bank transfers can take longer depending on your bank's processing time. If a deposit has not appeared after 30 minutes and the transaction shows as successful on your payment provider's end, contact support with the transaction reference number.

Minimum and maximum deposit amounts vary by payment method and are displayed in the cashier at the time of deposit. They are shown in PKR before you confirm. If you need specific current limits for your preferred method, the cashier page in your account is the most up-to-date reference — these can change periodically.

Yes. You can set daily, weekly, or monthly deposit limits in PKR through the Responsible Gaming section in your account settings. Once a limit is active, deposits above the ceiling are blocked for the chosen period. Limits can be lowered immediately; raising a limit requires a mandatory cooling-off period to take effect. This is one of the key tools for managing your betting budget sensibly.
Withdrawals

Go to the Withdrawal section in your account, select your preferred payment method (JazzCash, Easypaisa, Raast, or bank account), enter the amount in PKR, and confirm. Your identity verification must be completed before the first withdrawal is processed. Subsequent withdrawals to a verified method are more straightforward.

Processing times depend on the payment method. JazzCash and Easypaisa withdrawals are typically processed within a few hours once approved. Bank transfers can take 1–3 business days depending on your bank. The current estimated processing times for each method are shown in the Withdrawal section. If your withdrawal exceeds the standard timeframe shown, contact support with your transaction reference.

Verification confirms that the person requesting a withdrawal matches the registered account holder — it protects your funds from being withdrawn to someone else's account. Typically you'll need to provide your CNIC and proof of the payment method used for deposits. This is a one-time process for each payment method; once verified, future withdrawals to that method do not require re-submission of documents unless something has changed.

Bonus funds are subject to wagering requirements before they can be converted to withdrawable real money. The specific requirement for each bonus is shown in the Promotions section when you opt in. Once the wagering requirement is met, the applicable portion of the balance becomes withdrawable. Attempting to withdraw before meeting the requirement will result in bonus forfeiture — check the terms before requesting.
Sports Betting

Cricket is the primary sport — Pakistan international matches, the Pakistan Super League (PSL), domestic T20 tournaments, bilateral series, and global tournaments like the T20 World Cup are all covered. Football is also available, including major international competitions and club leagues. Esports is offered for players who follow competitive gaming. The full list of available sports and markets is in the Betting section.

Yes. In-play betting is available on cricket matches throughout the game — odds update in real time as the match progresses, including ball-by-ball for major fixtures. Markets available during live play include match winner, next wicket, runs in the next over, and more depending on the fixture. PSL games and Pakistan internationals typically have the broadest in-play market coverage.

Winnings are calculated based on the odds shown at the time your bet was placed and the stake amount. The calculation is: stake × odds = total return (which includes your original stake). Winnings are credited to your account balance as soon as the result is confirmed — for cricket this is typically within minutes of the match concluding. Settled bets appear in your bet history with full details.

Cash out is available on eligible bets and markets — the option appears in your open bets if the market supports it. The cash out value reflects current odds relative to your original bet. It may be higher or lower than your potential winnings, and the option can be withdrawn at any point if the market is suspended or the odds move sharply. Not all markets support cash out; availability is shown per bet in your bet slip.
Casino & Games

The Game Lobby includes slots, crash games, instant-win titles, and table games. The Casino section covers live dealer games — Baccarat, Roulette, and Blackjack with real croupiers streamed around the clock. Both sections are accessible from the same account with the same PKR balance. New games are added regularly.

No. Your PKR balance is shared across all sections of the platform — sportsbook, live casino, and game lobby all use the same wallet. You don't need to transfer funds between sections. Deposit once and use it across cricket betting, live dealer tables, and slots without any additional steps.

Slot and table games in the Game Lobby use Random Number Generator (RNG) systems to determine outcomes — each result is independent of previous ones. Live Casino games are conducted by real dealers following standard card and table game procedures, with video streams allowing you to observe every action. Game providers publish Return to Player (RTP) percentages which are available in the game information panels.
Bonuses & Promotions

The welcome bonus is for new accounts and must be opted into before your first deposit is made. The current offer details — minimum deposit amount, bonus percentage, wagering requirement, and eligible games — are published in the Promotions section. Read the full terms before opting in. Once opted in and the qualifying deposit is made, the bonus is credited automatically.

A wagering requirement is a multiplier that tells you how many times a bonus amount needs to be bet before it converts to withdrawable real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in qualifying bets before the bonus funds become withdrawable. Not all game types contribute equally — the contribution percentages are listed in each promotion's terms.

Yes. Most bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, though this varies by promotion. If the wagering requirement isn't completed within the expiry window, the bonus and any winnings derived from it are forfeited. The expiry date for any active bonus is visible in your account under the promotions or bonus section. Check it regularly if you're working towards a wagering target.
App & Platform

The app is available as a direct Android download from the Download page — it's not on the Google Play Store, so you download and install the APK directly. The download page includes installation instructions. The app uses the same account and balance as the browser version — no separate registration required. Log in with your existing credentials after installation.

The mobile browser version of 788com is fully optimised for Pakistani smartphones and includes all the same features as the app — sports betting, live casino, game lobby, cashier, and promotions. The app tends to offer a slightly faster experience and push notifications for match alerts and promotions. Both use the same account, same balance, and same login credentials.

First, check your internet connection — mobile data or Wi-Fi issues are the most common cause of loading problems. Then try clearing your browser cache or restarting the app. If the problem persists, try a different browser or update the app to the latest version from the Download page. If none of these resolve it, contact support via live chat and describe the specific issue — include your device model and browser if relevant.
Responsible Gaming

788com provides deposit limits (daily, weekly, monthly in PKR), loss limits, session time reminders, cooling-off periods (24-hour, 7-day, 30-day), and self-exclusion. All are available through your account settings or by contacting support. Limits can be reduced immediately; increasing a limit requires a waiting period. Full details are on the Responsible Gaming page.

Cooling-off periods of 24 hours, 7 days, or 30 days can be activated from your account settings or by contacting support. Your account is suspended during the period but not permanently closed. For longer breaks or permanent self-exclusion, contact support directly — exclusions cannot be reversed until the chosen period expires, and permanent exclusions are final. Your real-money balance is returned to your verified payment method upon request during an exclusion.

If you're noticing patterns in your gambling that worry you — spending more than intended, difficulty stopping, betting with money you can't afford to lose — the responsible gaming tools are there to use. Visit the Responsible Gaming page for self-assessment questions and full details of available tools. The support team handles responsible gaming requests without judgment and treats them as a priority. Taking a break is always an option, and it doesn't mean closing your account permanently.
Platform Overview

Everything 788com Offers Pakistani Players

Quick summary of what's available on the platform — each topic is covered in more detail across the FAQ categories above.

Cricket & PSL Betting

Pre-match and live in-play markets for Pakistan internationals, PSL fixtures, T20 tournaments, and bilateral series. Odds update ball by ball on supported matches.

PKR Deposits & Withdrawals

JazzCash, Easypaisa, Raast, bank transfer, and cards. All transactions in Pakistani Rupees — no currency conversion, no surprise exchange rate deductions.

Live Casino 24/7

Real dealers at Baccarat, Roulette, and Blackjack tables streamed around the clock. Your PKR balance works across the sportsbook and all casino games — same wallet, no transfers.

Game Lobby

Hundreds of slots, crash games, and instant-win titles. New games added regularly — check the Game Lobby for the latest additions from leading providers.

Mobile App

Android app available as a direct download. Same account, same balance, same features as the desktop version — log in with your existing credentials after installing.

Responsible Gaming Tools

Deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — all free and immediately available from account settings or through support.

Get Started

Still Have Questions? Create an Account or Download the App

If this FAQ hasn't answered your specific question, the 24/7 support team is one live chat away. Or if you're ready to get started — register your 788com account in under two minutes and make your first deposit in PKR today.

Register Free Download App
18+ Only PKR Cashier JazzCash & Easypaisa 24/7 Support